Store Policy for be-resilen.com
1. Ordering Process:
- Orders are processed within 24-48 hours.
- We accept secure online payments via major credit cards and bank transfer payment methods through Midtrans (Indonesian #1 payment gateway). We accept QRIS (Gopay, Dana, OVO, LinkAja, and various QR Payment), bank transfer (Prima, Alto, ATM Bersama BCA, Link), credit cards (AMEX, Visa, Mastercard, JCB), Shopeepay and Akulaku.
-We also accept traditional payment methods through Bank Central Asia (BCA) bank transfer and confirmation via WhatsApp.
- All transactions are encrypted for customer security.
- We offer free standard shipping for every purchase on the website and social media.
- We offer expedited, same-day, instant, and international shipping, contact us for more info.
- Orders are shipped within 2 business days.
4. Returns and Exchanges:
- Returns are accepted within 7 days of receiving the order.
- Items must be unused, unwashed, and in original condition with tags attached.
- Customers are responsible for return shipping costs, insurance, and other costs unless it is a size exchange or the items are defective during shipping or from us and it is proven.
- Refunds are processed within 7 business days of receiving the returned item.
- Original shipping, return shipping, insurance, duties, taxes, and any other additional costs are non-refundable.
6. Sizing and Fit:
- Detailed sizing information is provided for each product.
- Customers are encouraged to review sizing guides before purchasing.
7. Quality Assurance:
-All our products are being through quality check (QC) before and after production with International Acceptance Quality Limit (AQL) standard 1,5 compliance to ISO 2859-1. This means that 99% of our finished product is perfect. Our product is also being regularly audited by independent Quality Assurance (QA) parties and follow their strict protocol to make sure to deliver only the best quality product.
- We strive for quality perfection in every product.
- Defective items will be replaced or fully refunded.
8. Customer Support:
- We aim to respond to inquiries within 24 hours.
9. Privacy and Security:
- Customer information is kept confidential and not shared with third parties.
- Our website uses secure sockets layer (SSL) technology to protect customer data.
- We are consistently review and update our website security.
10. Promotions and Discounts:
- Subscribe to our newsletter for exclusive promotions and discounts.
- Promotional codes must be applied at checkout and cannot be retroactively applied.
- We welcome customer feedback to improve our services.
- Reviews can be submitted on our website or through customer support.
12. Terms of Service:
- Customers are advised to read and understand our complete Terms of Service available on our website.
By shopping with us, customers agree to abide by these policies. We reserve the right to update or modify our policies, and any changes will be reflected on our website. Thank you for choosing resilen, as always #ExisttoResist!