We at resilen always put our #ResilenSquad satisfaction and quality of our product as a core value in our business. So sit back and relax when you purchase from us.
7 Days Money Back Guarantee
Your satisfaction is our priority. If you’re unhappy with your purchase, we offer 7 days money back guarantee from the moment you receive your items exclusively for website and social media purchases.
To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging, original receipt and still have the hand-tag. Any item not in its original condition is damaged or missing parts for reasons not due to our error and the item that is returned more than 7 days after receiving we can't complete the process. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Please info us at info@be-resilen.com or WhatsApp Business +62878 87790989 to initiate the process.
You will be responsible for paying for your own shipping costs for returning your item, except for returning the approved defective product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your product to reach our warehouse will vary.
Once your return package is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed within 3 working days, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us by email or WhatsApp.
7 Days Free Size Exchange
For size exchange, we also offer 7 days free exchange from the moment you receive the items. This applicable for our e-commerce, website and social media purchase within Indonesia. You can get 3 days free exchange for purchase done at our retail outlet. Send us an email at info@be-resilen.com or chat us at WhatsApp Business +62878 87790989 to initiate the exchange process. To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging, original receipt and still have the hand-tag. Any item not in its original condition or damaged or missing parts for reasons not due to seller error is not eligible for size exchange.
We will cover all the shipping cost for the size exchange for online purchase. Depending on where you live, the time it may take for your exchanged product to reach you may vary. After we inspected the exchanged product, we will send it back the right size to you in maximum 3 working days and the shipping cost and insurance is covered by us.
For purchase made at retail outlet, you can exchange immediately within 3 days with our staff by bringing the original receipt and the clothes must be in new, unwashed and unused conditions.
Customers outside Indonesia are responsible for any additional customs fees, taxes, or shipping costs associated with returning or exchanged items.
Free Exchange for a Defective Product
All our product is checked through two times quality check (QC) process with International Garment and Fabric Standard with zero tolerance for defects. In any case, if there is still something defective when you receive your product, you don't need to worry. We offer free replacement items if they are defective, damaged or have a quality issue from the manufacturing and production process. You have to notify us within 7 days after you receive your items and we will arrange the return and cover all the shipping. Please email us at info@be-resilen.com or chat us at WhatsApp Business +62878 87790989 to provide the details and picture of the defective or damaged items. You can send your item to our warehouse after approval. We will send the replacement right away after we received and inspected the defective or damaged items. In a limited case which we can't offer replacement of the same items, we will issue a full refund in the same amount of the original items purchased value.
Free Shipping Insurance
We offer free shipping insurance for every purchase through website, e-commerce, and social media (Instagram, Facebook, WhatsApp). If any damaged occurred when shipping by the logistic company or the package is lost during transit and it is proven, we will provide exchange free of charge to you.
Free Shipping Across Indonesia
Shipping across Indonesia is now free with no minimum purchase for purchase made in website or social media. We also have free and discounted shipping rate for our e-commerce store. We ship within 24 hours after purchase confirmation on weekdays, with 1-2 days shipping time for Jabodetabek area, 3-4 days for Java, Bali and Sumatra island and up to 7 days for the rest of Indonesia.
We reserve the right to update or modify our guarantee policy at any time. Any changes will be effective immediately and communicated through our websites.