Payment Policy for be-resilen.com
1. Payment Methods
Our online store provides a 100% secure online transaction through Midtrans (Indonesian #1 payment gateway). Right now we accept QRIS (Gopay, Dana, OVO, LinkAja, and various QR Payment), bank transfer (Prima, Alto, ATM Bersama BCA, Link), credit cards (AMEX, Visa, Mastercard, JCB), Shopeepay and Akulaku for secure and convenient transactions.
We also offer traditional purchases over chat in Facebook Messenger or WhatsApp. Feel free to reach us to discuss this first before deciding to buy. We are reachable through email at info@be-resilen.com, WhatsApp Business at +62878 87790989 , and also through Facebook Messenger on our site. We offer a traditional bank transfer method to complete the purchase through chat. We offer full service and will guide you from the beginning until you receive your products. The consultation is open on weekdays from 8 am to 5 pm Western Indonesia Time (GMT +7). The payment will be done by bank transfers.
2. Currency
All transactions on our website are processed in IDR (Indonesia Rupiah). Please ensure your payment reflects this currency to avoid any discrepancies.
3. Payment Security
Your payment information is important to us. We utilize secure SSL encryption to protect your personal and financial details during the payment process.
4. Order Confirmation
Upon successful payment, you will receive an order confirmation email or text with the details of your purchase. Please review this information carefully and contact us if you notice any discrepancies.
5. Payment Authorization
By completing a purchase on our website, you authorize us to charge the provided payment method for the total amount of your order, including any applicable taxes and shipping fees.
6. Failed Transactions
In the event of a failed transaction, please double-check your payment information and try again. If the issue persists, contact your bank or financial institution for assistance or us for further info.
7. Refunds
Refunds will be issued according to our Refund Policy. Please refer to that policy for details on eligibility, processing times, and any applicable fees.
8. Payment Verification
For security reasons, we may conduct additional verification for certain orders by WhatsApp or email. This may include confirming billing details or requesting additional information to ensure the legitimacy of the transaction.
9. Cancellation Policy
Once an order is placed and payment is processed, cancellation requests may not be guaranteed. Please contact us for further info.
10. Changes to the Payment Policy
We reserve the right to update or modify our Payment Policy at any time. Any changes will be effective immediately and communicated through our website.
By purchasing at our store, you agree to comply with and be bound by the terms outlined in this Payment Policy. If you have any questions or concerns, please contact us at email info@be-resilen.com and WhatsApp Business +62878 87790989 for any questions, comments, problems, and concerns.