How to Shop at be-resilen.com
1. Browse Our Collections:
Explore our diverse range of clothing collections, carefully curated to suit various styles and preferences. We have 3 main series which are the Ultimate Utilitarian series, Active Comfort series, and Everyday Essential series. We have something for every occasion.
2. Find Your Perfect Fit:
Refer to our detailed sizing guides for accurate measurements. We want you to find the perfect fit, so check the size chart provided for each product before making a selection. Please note that we have unisex patterns, women's and men's patterns.
3. Add to Cart:
Once you've found your desired items, simply click "Add to Cart." Review your selections in the shopping cart before proceeding to checkout to ensure you haven't missed anything.
4. Secure Checkout Process:
Our checkout process is secure and user-friendly. Enter your shipping information, choose your preferred payment method, and complete the transaction. Make sure you put an active phone number that is connected to WhatsApp and email.
We accept QRIS (Gopay, Dana, OVO, LinkAja, and various QR Bank Payment), bank transfer (Prima, Alto, ATM Bersama BCA, Link), credit card (AMEX, Visa, Mastercard, JCB), Shopeepay and Akulaku. Rest assured that your personal information is encrypted for your security. You can check our payment policy here.
We also offer a traditional checkout process through social media (Instagram, Facebook, and WhatsApp) with Bank Central Asia (BCA) transfer. You can chat with us at WhatsApp Business +62878 87790989 to shop and we will assist you from start and finish.
5. Select Shipping Preferences:
We offer free standard shipping for every purchase that is made on the website and social media for delivery addresses within Indonesia. If you prefer expedited, same-day, instant, or international delivery, make sure to chat with us first at WhatsApp Business +62878 87790989 and we will calculate shipping cost based on the location. Review your shipping preferences before finalizing your order.
6. Order Confirmation:
After completing your purchase, you'll receive an order confirmation via email. This email includes a summary of your order, shipping details, and an order number for reference.
7. Track Your Order:
Once your order is shipped, you'll receive a tracking number by email or WhatsApp. Use this number to monitor the progress of your shipment and know when to expect your new clothing items.
8. Returns and Exchanges:
If, for any reason, you need to return or exchange the size, refer to our easy-to-follow return policy. We strive to make this process hassle-free for our customers and we provide 7 day money-back guarantee and free size exchange. You can see our guarantee policy here.
9. Stay Updated with Promotions:
Subscribe to our newsletter to receive updates on exclusive promotions, discounts, and new arrivals. Be the first to know about exciting offers stay in style with our latest collections and become our #ResilenSquad
10. Customer Support Assistance:
Should you have any questions or concerns, our customer support team is here to help. Reach out via email at firstname.lastname@example.org or contact our support line at WhatsApp Business +62878 87790989 during business hours.
Happy shopping at resilen! We're delighted to be part of your style journey and as always #ExisttoResist.