Return and Exchange Policy for purchase made at be-resilen.com and our social media.
1. Eligibility for Returns and Exchanges:
We gladly accept returns and exchanges within 7 days from the date you receive the order. To be eligible, items must be unused, unwashed, in the same condition as received, and in the original packaging. The original receipt must be shown and the tag are still attached and in the original position.
2. Initiating a Return or Exchange:
Customers can initiate a return or exchange by contacting us at info@be-resilen.com or WhatsApp Business +62878 87790989 to initiate the process. Please provide your order number and a detailed explanation of the reason for the return or exchange.
3. Return Shipping:
Customers are responsible for the cost of shipping, taxes, duties, insurance and any other shipment cost related for both return and shipment delivery unless the return is due to a mistake on our part, defective item, damage during shipment or size exchange. We recommend using a trackable shipping method for returns to ensure the safe delivery of the items. Make sure to give us the tracking numbers to expedite the process.
4. Refund or Exchange Process
Once we receive the returned items and verify their condition, we will process the refund or initiate the exchange. Refunds will be issued to the original payment method deducted by the shipping, insurances and other related cost, and exchanges will be shipped promptly.
5. Items Not Eligible for Return or Exchange:
Certain items, such as personalized or final sale items, may not be eligible for return or exchange. Please check the product description or contact us for clarification.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item, and upon verification, we will issue a refund or send a replacement at no additional cost.
7. Processing Time:
Please allow maximum 7 business days for us to process your return or exchange once we receive the items. You will be notified via email and WhatsApp once the process is complete.
8. Changes to Return and Exchange Policy:
We reserve the right to update or modify our Return and Exchange Policy at any time. Any changes will be effective immediately and communicated through our website.
9. International Returns:
Customers outside Indonesia are responsible for any additional customs fees, taxes, charges, administration or shipping costs associated with returning or exchanged items.
10. Contact Information:
For any questions or concerns regarding our Return and Exchange Policy, please contact our customer support team at at info@be-resilen.com or WhatsApp Business +62878 87790989.
By making a purchase on our online clothing store, you agree to comply with and be bound by the terms outlined in this Return and Exchange Policy. We strive to ensure your satisfaction with our products and service.