Why I must choose Resilen?
We provide the best quality of clothing with strict supervision and quality control from choosing the fabric, in house production, quality check, and shipping process until it is received by you. We emphasize function more than design to match the tropical city climate outfit.
What are the advantages of shopping on the Resilen Official website?
You will get free delivery nationwide and free 7 days return, exchange, and money-back guarantee and prioritized service. For more details please click here.
How do I contact your business?
Do Resilen products have Quality Check (QC)?
All our product is being through quality check (QC) before and after the production with International Acceptance Quality Limit (AQL) standard 1,5 compliance to ISO 2859-1. This means that 99% of our finished product is perfect. Our product also being regularly audited by independent Quality Assurance (QA) parties and follow their strict protocol to make sure to deliver only the best quality product.
What is the Return Policy?
If you are unhappy with your purchase, we offer money-back guarantee. See our store policy here for more details
What are the shipping options?
For now, we offer regular shipping nationwide across Indonesia for free of charge with no minimum order.
Do we ship internationally?
For now, we only ship within Indonesia
When will I receive my order?
We ship within 24 hours after we received payment confirmation from you on weekdays and you will receive within 1-2 working days for Jabodetabek area, 3-4 days for Java, Bali ,and Sumatra island and up to 7 days and more for the rest of Indonesia.
How to pay?
Resilen provides 100% secure online transactions through Midtrans (Indonesia #1 payment gateway) that support QRIS (Ovo, Dana, Gopay, LinkAja ,and various QR payment), Bank transfer (Prima, Alto, ATM Bersama, Link), Credit Card (Visa, Mastercard, JCB, AMEX) and Akulaku
I don’t feel confident to purchase it online. Can I pay it traditionally?
Of course, you can pay it with a direct bank transfer to our bank account. You can chat us over chat in Line, Facebook Messenger or WhatsApp. Feel free to reach us to discuss first before deciding to buy. We are reachable through email at firstname.lastname@example.org, Official Line @be.resilen (using @), WhatsApp Business +62878 87790989 ,and also through Facebook messenger on our site.
You can also shop from our official e-commerce retailer here.
Is it safe to purchase on the website?
Yes, our website using code https which is encrypted and our payment gateway Midtrans always working 24/7 to make sure that your payment is secure and confidential. We also regularly update the security of our website.
From where you ship the product?
We shipped it from Jakarta Pusat, Indonesia
What do I do if I never received my order?
When the orders are shipped, we update you with a tracking number by email or message. if you have any problem you can contact us here
What do I do if I received a defective order?
All our product is checked through two times quality check (QC). In any case, if there is still something defective when you receive your product, you don't need to worry. We offer free replacement items if they are defective, damaged or have a quality issue from the manufacturing and production process. You can find how-to here.
How do I make changes to an order I’ve already placed?
You can contact us within 24 hours before we shipped our product. if more than 24 hours we can discuss how to change the order.
Where are you located?
Kompleks Ruko Harco Mangga Dua, Blok G no. 30, JK, Jakarta 10730, Indonesia
How is the product made? Where do the materials come from?
All our products are made in house with our dedicated and talented tailor and team. We handpicked the material from all around the world to make sure we give the best to you.
How do I make sure I order the right size?
All our product descriptions include the size description so you can check it first.
How do I contact your company if my question isn’t answered here?